Frequently Asked Questions (FAQ)
FAQ
Please do not worry, ROWEX SOFA has a professional team who is with extensive experience about export furniture to global, to help and guide you place the order and shipment. You may provide your own container to for us to export the items to you.
Yes, We can ship furniture products to almost anywhere in the world. After you choose our product and quantity you need. Our sales team will give you quotation about the price and shipping cost. Shipping fee and the price per item change based on order quantity. (All transection by USD)
All of our products include a minimum 1 year's warranty.
You should consider production time + shipping time.
For shipping time, It depends on different destinations, shipping time can be around 15 days~45 days.
For shipping time, It depends on different destinations, shipping time can be around 15 days~45 days.
For customized items, our MOQ(Minimum Order Quantity) is 5HQ same design (Local), if you prefer mix design MOQ is 10HQ (Local). If you are our of Malaysia boundaries, your MOQ is 10HQ.
Customized goods, it is usually 30-45days after the deposit.
Normally we accept 30% deposit by T/T should be paid before production, and balance paid by T/T before loading. Contact us to get more details.
With more than 300 SKUs in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large inventory to save cost and time. But We do accept custom order. for more detail, send us the inquiry.
We have FOB (FREE ON BULK) CIF(AT PORT STILL UNDER MANUFATURER RESPONSIBLE) EXW (). FOB prices only basis on full container, if the quantity less than full container, the prices as EXW factory.
Yes, customized product is available in our factory. Please send your design picture to us, then our professional designers and engineers will look into it and see what we can do. If you prefer 99% similar product as per your design, please deliver your items to our factory, hence we can customize high similarity items as per your sample items delivered to us.
Yes, we can do sample orders. Sample fees is needed, but we will reduce the sample cost from your bulk order. You will need to bare your sample items shipment cost, and you will get the reduce of sample cost from your bulk order.
All the sofa products can be customized to be 1 seater, 2 seaters, 3 seaters, stool and sectional or even modular.
1) MOQ is 10pcs/color/size when only seat depth to be resized.
2) MOQ is 10pcs/color/size when width and height to be resized.
3) MOQ will keep as it is (5pcs) when only fabric colors to be changed.
4) MOQ will keep as it is (5pcs) when only the legs shape or colors to be changed.
We also welcome your own design, our MOQ is 20HQ per model since we will invest much more time and technicians on developing new stuffs.
1) MOQ is 10pcs/color/size when only seat depth to be resized.
2) MOQ is 10pcs/color/size when width and height to be resized.
3) MOQ will keep as it is (5pcs) when only fabric colors to be changed.
4) MOQ will keep as it is (5pcs) when only the legs shape or colors to be changed.
We also welcome your own design, our MOQ is 20HQ per model since we will invest much more time and technicians on developing new stuffs.
Generally, we are only dealing with business partners (retailers, wholesalers, projects). If you are interested in our products for your own use, we will introduce you to our local partners.